Return or exchange?

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Valeria Gomez

• September 18, 2019 20:14

I ordered a pair of flats but they run a bit too small. I would like to get a size up- Do I need to return or can I exchange for a bigger size? 

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  Teresa Haun

  • September 19, 2019 02:20

  Hi Valeria and Fernanda - You can absolutely exchange for a different size! Check out this help center article for the exact steps: https://z3n-showcase.zendesk.com/hc/en-us/articles/360002927031-What-is-your-exchange-policy- 

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  Fernanda Chouza

  • September 18, 2019 22:54

  I had a similar issue - would love to get a response on what the policy is. Thanks!

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